Frequently Asked Questions

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Some Common Questions

Have questions you want answers to?

We pay top prices for gold, silver and other precious metals. You can find our current prices above or visit our gold prices page for up to date rates that we pay for gold.

When you sell gold to us we guarantee a professional on-the-spotl appraisal, top prices and friendly service. We’ve been operating since 1966 and pride ourselves on delivering quality products and a quality experience.

Yes, you will need to bring 100 points of ID to sell gold to TWM Gold Buyers Melbourne. We recommend a drivers license and at least one other form of ID.

TWM Gold Buyers Melbourne is 300 meters away from Flinders Street Station on Swanston Street in the Melbourne CBD. You can find our address and a map on our contact us page. We can also sell gold, silver, platinum and bullion right around Australia. Contact Us for more information.

Before we buy gold, buy silver or buy other precious metals, we test them on the spot using a Niton™ XL2 XRF Analyzer. This tells us the quality of the metal and in turn, how much it’s worth. If you want to sell gold, we welcome you to come and see us here at TWM Gold Buyers Melbourne today for a free appraisal.

We can pay cash for gold or silver on the spot or transfer funds directly into your account. You tell us the best way to receive payment and we will be happy to complete the transaction as soon as we have tested your gold, silver, platinum, bullion or watches. As registered gold buyers we are licensed to pay immediately for your precious metals.

Yes, at TWM we sell gold, silver, platinum & palladium in bullion form. Come into our Swanston Street store to find out more about the items we sell, or Contact Us.

We take your privacy very seriously. As a second hand dealer we do record your details when you sell gold or sell silver, however we keep this information in the strictest of confidence. We have private booths in our store and take your space seriously.

We don't do refunds as such, but we may be able to sell or buy the goods back at the rate for that day depending on what it is and what condition it's in.